Refunds & Cancellation Policy

Effective Date: July 24, 2026

Welcome to EZZYCOURT (“EZZYCOURT”, “we”, “our”, or “us”), a sports facility marketplace powered by Ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, booking disputes, and payment releases are handled when using EZZYCOURT.

By booking or purchasing services through EZZYCOURT, you agree to this Policy.

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1. About EZZYCOURT

EZZYCOURT is a technology marketplace that connects customers with independent sports facility owners, court operators, sports clubs, coaches, trainers, instructors, tournament organizers, and other sports and recreation service providers.

Services available through EZZYCOURT may include:

• Court Reservations
• Badminton Court Bookings
• Pickleball Court Bookings
• Tennis Court Bookings
• Basketball Court Bookings
• Volleyball Court Bookings
• Futsal Court Bookings
• Table Tennis Reservations
• Sports Coaching
• Personal Training
• Sports Lessons
• Sports Clinics
• Equipment Rentals
• Tournament Registrations
• Other sports and recreational services.

EZZYCOURT is a technology marketplace only and does not own, employ, operate, manage, supervise, or control independent sports facilities or service providers unless expressly stated otherwise.

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2. Payment Process

Booking and Payment Flow

For eligible bookings processed through EZZYCOURT:

1. The customer selects a sports facility or service.
2. The booking request is submitted.
3. Payment is completed through the platform using an available payment method.
4. Payment may be temporarily held by EZZYTech IT Solutions.
5. The provider delivers the booked service.
6. The customer confirms satisfactory completion where applicable.
7. Payment is released to the provider, less applicable platform fees or commissions.

Some providers may have different payment arrangements, which will be disclosed before booking confirmation.

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3. Customer Cancellations

Before Provider Confirmation

If a booking is cancelled before it has been accepted or confirmed by the provider, the customer will generally receive a full refund, subject to payment processor policies and applicable fees.

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After Provider Confirmation

If the booking has already been confirmed, refund eligibility will depend on factors including:

• The provider’s cancellation policy.
• The amount of advance notice given.
• Whether the reserved time has been blocked exclusively for the customer.
• Applicable laws and regulations.

Certain providers may charge cancellation fees or retain part of the booking fee.

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No-Show by Customer

If a customer fails to attend a scheduled booking without cancelling in accordance with the provider’s cancellation policy, the booking may be treated as a No-Show.

In such cases:

• The booking may be non-refundable.
• The provider may be entitled to receive payment in accordance with their cancellation policy.
• Repeat No-Shows may result in account restrictions.

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4. Provider Cancellations

If an independent provider cancels a confirmed booking due to reasons such as:

• Facility closure
• Maintenance issues
• Weather conditions affecting outdoor facilities
• Staff unavailability
• Double bookings
• Safety concerns
• Emergencies
• Other unforeseen circumstances

Customers may be offered one or more of the following, depending on the circumstances:

• A full refund.
• Rescheduling to another available time.
• Booking credit where mutually agreed.

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5. Refund Eligibility

Refunds may be considered where:

• The provider cancels the booking.
• Payment was processed incorrectly.
• Duplicate charges occurred.
• The booked facility or service was unavailable.
• A technical error prevented successful service delivery.
• Refunds are required by applicable law.
• Other circumstances determined by EZZYCOURT after reviewing the dispute.

Each refund request will be assessed individually.

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6. Non-Refundable Situations

Refunds may not be available where:

• The customer changes their mind after the provider’s cancellation deadline.
• The customer fails to attend the booking.
• The booking has already been completed.
• The customer arrives significantly late and the provider cannot accommodate the remaining reservation time.
• The customer violates provider rules, venue policies, or these Terms of Use.
• The issue relates solely to personal preference after the service has been delivered.

Nothing in this Policy limits any rights available under applicable consumer protection laws.

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7. Booking Disputes Before Payment Release

If a dispute arises before payment has been released to the provider, EZZYCOURT may temporarily retain the payment while reviewing available information.

Customers and providers may be asked to provide supporting documentation, including:

• Booking confirmations.
• Messages exchanged through the platform.
• Photographs or videos where relevant.
• Receipts.
• Other supporting information.

EZZYCOURT may facilitate communication between the parties but does not act as an arbitrator or guarantee any particular outcome.

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8. Refund Processing

Where a refund is approved:

• Refunds will generally be issued using the original payment method whenever possible.
• Processing times may vary depending on the payment provider or financial institution.
• Third-party payment processing fees may be deducted where permitted by applicable law or payment processor policies.

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9. Health and Safety Disclaimer

Participation in sports and recreational activities involves inherent risks, including the risk of injury.

EZZYCOURT, Ezzy.ph, and EZZYTech IT Solutions do not supervise sporting activities and are not responsible for injuries, accidents, or losses arising from the use of independent sports facilities or services.

Customers are responsible for:

• Assessing their own physical fitness.
• Following all facility rules and safety instructions.
• Using sports equipment responsibly.
• Seeking medical advice where appropriate before participating in physical activities.

Independent providers remain solely responsible for maintaining safe facilities, equipment, and compliance with applicable health and safety laws.

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10. Chargebacks

Customers are encouraged to contact EZZYCOURT before initiating a chargeback with their payment provider.

Where a chargeback is initiated:

• The associated booking may be placed under review.
• Supporting documentation may be requested from both parties.
• Fraudulent or abusive chargebacks may result in account suspension or termination.

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11. Marketplace Disclaimer

EZZYCOURT is solely a technology marketplace connecting customers with independent sports facility owners and sports service providers.

EZZYCOURT, Ezzy.ph, and EZZYTech IT Solutions do not own, employ, operate, supervise, manage, or control independent sports facilities, coaches, trainers, instructors, clubs, or tournament organizers unless expressly stated otherwise.

Independent providers are solely responsible for:

• Court availability.
• Facility maintenance.
• Equipment.
• Coaching services.
• Tournament organization.
• Safety procedures.
• Pricing.
• Customer service.
• Licenses and permits.
• Compliance with applicable laws and regulations.

EZZYCOURT facilitates bookings, communications, and payment processing but is not responsible for the quality or delivery of services provided by independent providers.

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12. Limitation of Liability

To the fullest extent permitted by applicable law, EZZYTech IT Solutions, Ezzy.ph, EZZYCOURT, their directors, officers, employees, affiliates, partners, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

• Services provided by independent sports facilities or providers.
• Customer-provider disputes.
• Booking cancellations.
• Injuries or accidents during sports or recreational activities.
• Equipment failures owned or supplied by independent providers.
• Payment disputes.
• Technical interruptions.
• Unauthorized access beyond our reasonable control.

Nothing in this Policy excludes or limits liability that cannot legally be excluded under applicable law.

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13. Changes to This Policy

EZZYCOURT may update this Refund & Cancellation Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.

Updated versions become effective immediately upon publication on EZZYCOURT.

Your continued use of the platform after changes are posted constitutes acceptance of the revised Policy.

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14. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod City, 6100
Negros Occidental
Philippines

Email: admin@ezzy.ph

Powered by: Ezzy.ph

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By booking or using EZZYCOURT, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.